Ford Credit Complaints and reviews

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  • 26 complaints
  • $31,349 claimed losses
  • $1,206 average
  • 2227 since Apr 30, 2008

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Ford Credit
Main address: American Road 48126-2701 Dearborn MI
1-800-727-7000, 1-800-727-7145, , https://www.securedcontact.com/contactus/ContactUs?lang=EN&brand=FC®ion=US
Ford Credit reviews, Ford Credit complaints, read Ford Credit reviews, find Ford Credit reviews, Ford Credit scam reports
  • 26 complaints
  • $31,349 claimed losses
  • $1,206 average
Had an experience with Ford Credit?
Submit review ›
26 reviews found
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  • Apr 17
  • Auto Loan
  • 20

I filed Chapter 7 BK, and had informed the attorney I intended to keep the car. He advised against signing a reafirmation agreement, because if i ever wanted to walk away from the car I could. Being that you trust your attorney to provide you with accurate information, I did not sign the reafirmation. I paid all my payments on time, and the other day, some A**hol* from the recovery company... Read more

Was this review helpful? 0 0

  • Feb 26
  • Omaha, Nebraska
  • Payoff Check
  • 1
  • 5

Took the ford credit nearly 10 days to post my payoff check and then they send me a payoff balance for $14.65. Upon calling them the customer service representative states there is nothing she can do. After asking to talk with a supervisor she says I can do that. They still stated there was nothing they could do. With a great credit record, I would never recommend anyone to use ford credit. ... Read more

Was this review helpful? 1 0

  • Nov 30, 2013
  • Seattle, Washington
  • Bad Customer Service
  • 26

I usually pay a couple of months ahead on my car payments, and got a call while travelling to visit a friend dying of cancer (true ) that I was in danger of being 30 days late on a payment. I made a payment that day ( 28 days late, ) Friday 11/14/13 but because I was 3 time zones away from NY, the system wouldn't let it post until 11/19 TUESDAY. I begged, in multiple calls to customer service,... Read more

Was this review helpful? 0 0

  • Sep 23, 2013
  • Red Deer, Alberta
  • Disclaiming Personal Information
  • 1
  • 28

As a co-signer to a Ford Credit agreement for a purchase of vehicle i realize i am financially responible when the person i co-signed for does not pay or cannot be reached,But i am fairly sure that Ford or ANYONE for that matter, cannot ask ME for another person's private information like where they live (address) or phone or work number.It is illegal for me to give up that information and for... Read more

Was this review helpful? 0 2

  • Jul 15, 2013
  • Extra Fees
  • 33

I have my ford account set to debit my payment monthly from my checking account. for the last two months instead of debiting the monthly payment amount they debited 1.00. When I called they charged me a late fee and additional interest. When I made the payment by phone they said the account was incorrect. How can it be incorrect if several days before they got 1.00. I have called multiple times... Read more

Was this review helpful? 0 0

  • Jun 27, 2013
  • Credit Services
  • 1
  • 30

I have been on the phone with ford credit services every month for the past six months about sending me a paper bill because I don't like paying my bills online and every time they say that they sent one and verify my address and the one they have is the correct one but I still never receive one in the mail.... they have pissed me off so bad that i will never use ford credit services again and... Read more

Was this review helpful? 1 0

  • Dec 21, 2012
  • Encino, California
  • Auto Loan
  • 3
  • 129

We have a five year auto loan with Ford. It has been three years, not one single late payment, last November, due to holiday, it was overlooked, there was no phone call or email, until our bank ( business line of credit) called to inform that my credit score has dropped 110 point due to a late payment. I was devastated. Called Ford, they were not helpful at all. They claimed they had sent an... Read more

Was this review helpful? 0 12

  • Nov 14, 2012
  • Hollywood, Florida
  • Auto Loan
  • 4
  • 281

I had a 6.5 year auto loan through Ford Credit. Three separate months through the life of the loan I opted to deffer the payment to the end of the loan to help my financial situation at the time. They are willing to do this for customers that have been current for the prior six months. It was explained each time that these payments would be added to the end of the life of the loan. I am now at... Read more

Was this review helpful? 3 11

  • Oct 29, 2012
  • Palm Springs, California
  • Auto Loan
  • 5
  • 239

I just called Ford Motor Credit because I had an old charge off on my credit from my wife not paying on her vehicle while we were going through our divorce. In the divorce settlement, I required her to pay off the vehicle. Recently I have purchased my 2nd vehicle through credit and never have had a problem until I recently applied for a loan for a house. I was turned down because I have a charge... Read more

Was this review helpful? 4 2

  • Sep 14, 2012
  • Nashville, Tennessee
  • Bad Customer Service
  • 116

Follow up on my first comment---things are getting better,,,,not for you customers.....for me, I'm outta there, better job and pay and less bad situations. If you call for help and arent sure that the information u get is correct you better call back, some reps don't really know what their talking about. The managment lies and plays alot of games with people. I know htis is how big companys are... Read more

Was this review helpful? 1 0
 
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