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  • Apr 01
  • Auto Financing
  • Car Loan
  • 115
  • REVIEW RATING 4/5

I paid off my car through Ford Credit and I guess I overpaid them by $3.48. They sent a check to me for the over-payment. I said I had 6 months to cash the check. I forgot about the check until I was cleaning the office. I noticed I still had a few days left so I deposited the check to my checking account. The check from Ford Credit bounced. The bounce notice came before my 6 months were even... Read more

Was this review helpful? 0 2

I have to say the vehicle was complete crapp...but the collections rep was amazing! She was always polite and very willing to work with me. Add comment

  • Mar 23
  • Auto Financing
  • Augusta, Georgia
  • Car Loan
  • 91
  • REVIEW RATING 4/5

After I inquired how to make a "principal only" payment, I was told to right the check for more and additional payment will be applied to principal balance. My gut told me not to believe this, so I inquired again and this time rephrased the question where it would have to be answered clearly. I was given a PO Box and told to send check there with a "note" stating " to apply to principal... Read more

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  • Feb 04
  • Auto Financing
  • Defiance, Ohio
  • Car Lease
  • 209
  • REVIEW RATING 4/5

I leased a Ford Focus, and returned it with ZERO damage, per an inspection by the car lot (and common sense). Ford Motor Credit then billed me over $800 for supposed "damages," refused to provide pictures or even a decent explanation of what they were talking about, and told me I could file an appeal. Of course, it was denied. Then a service representative told me we could settle for a specified... Read more

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  • Dec 07, 2014
  • Auto Financing
  • Ford Expedition Limited
  • 357
  • REVIEW RATING 4/5

It is very "UPSETTING" when you purchase an EXPEDITION LIMITED EL, and to have come to the VERY LAST PAYMENT OF $793.78 after 72 months of PAYMENTS "REPO!!!!!" What a F----- JOKE!!! That's Ford Motor Credit & their RETENTION DEPARTMENT for you. I have never in my life met a group of people as "BITTER" as the 10 people that run this department. These people know how to play head games, and... Read more

Was this review helpful? 2 1

Got behind due to health reason signed an extension for 2 months worth of payments keeping current have sept receipt and they show up in october repo car at 10pm at night and car wasn't here they tried to open my door . Highly pissed . Add comment

  • Oct 17, 2014
  • Auto Financing
  • Car Payment
  • 477
  • REVIEW RATING 5/5

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my bank account. The site does not allow customers to make "principal only" payments either on-line or by mail. Customers are forced to call Ford Motor Credit after the "principal only" payment has been posted to the account as a regular payment. Customers have to "request" that... Read more

Was this review helpful? 3 1

  • Oct 03, 2014
  • Auto Financing
  • Sacramento, California
  • 2014 Focus Credit
  • 1
  • 1
  • 270
  • REVIEW RATING 5/5

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car for trade. Returned new car immediately and Ford put new transmission in old car for $3500.00 but wouldn't finance the service. I am now completely stranded until I get $3500.00. This is the 3rd transmission but 1st time used authorized dealer. It cost me $374.00 to tow it there... Read more

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  • Oct 03, 2014
  • Service Centers and Customer Services
  • Sunrise, Florida
  • Crappy Paint Job
  • 195
  • REVIEW RATING 5/5

My boyfriend just purchased a 2011 Nissan Altima from sawgrass ford, We financed the car through you guys. Anyway We talked to the sales guy about the car. I mentioned to him that we where on a budget and that we did not want to spend a lot of money. I pointed out the hood of the car and asked him if that was something that would be taken care of before we bought the car he told me that we... Read more

Was this review helpful? 1 0

I set up my account for automatic withdrawal for my monthly truck payment. They charged me twice and told me there was nothing that they could do about the money and if I wanted it back id have to wait for them to review the case which could take up to 10 business days. For something I didn't even do. I missed a mortgage payment because they screwed up my entire budget for the month. Add comment

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