Ford Credit Complaints and Reviews

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Ford Credit
Main address: American Road 48126-2701 Dearborn MI
1-800-727-7000, 1-800-727-7145, , https://www.securedcontact.com/contactus/ContactUs?lang=EN&brand=FC®ion=US
  • 29+1 mobile complaints
  • $32K claimed losses
  • $1.1K average
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I set up my account for automatic withdrawal for my monthly truck payment. They charged me twice and told me there was nothing that they could do about the money and if I wanted it back id have to wait for them to review the case which could take up to 10 business days. For something I didn't even do. I missed a mortgage payment because they screwed up my entire budget for the month. Add comment

  • Jun 11
  • Auto Financing
  • Atlanta, Georgia
  • Payment Application
  • 113

I recently purchased a Ford Edge and financed it through Ford Credit because I was offered an additional $1,000 off. I was told that I needed to make a minimum of 3 payments with the recommendation of paying off the majority of the loan with the 1st payment. As instructed, my first payment was for the majority of the car loan. When I called Customer Service, I was told that Ford Credit held... Read more

Was this review helpful? 0 1

  • May 28
  • Auto Financing
  • Lease Program
  • 1
  • 1
  • 85

I had a 3 year lease with Ford credit and racked up 6,434 miles on my 2012 Ford Focus. I turned it in 3 months early but before I did, I had it detailed. The detailer fixed all the "scratches" and dings on it and I drove it directly from the detailer to the dealership to turn it in. Ford claims there is a scratch on the front bumper that will cost $630 to fix (I could get Maaco to paint the... Read more

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  • May 12
  • Auto Financing
  • Kansas City, Missouri
  • Car Repossession
  • 2
  • 2
  • 167

My wife had been in the hospital for two months and i had forgot to pay the car. I called and made the payments and ensured that nothing was going to happen to the car. I was ensured by a third tier supervisor that I was safe and car was current. All orders on the car had been canceled. This was a week ago. Well tonight they come and take it I front of my kids and neighbors. Wtf! Never buying... Read more

Was this review helpful? 0 3

  • Apr 17
  • Auto Financing
  • Auto Loan
  • 126

I filed Chapter 7 BK, and had informed the attorney I intended to keep the car. He advised against signing a reafirmation agreement, because if i ever wanted to walk away from the car I could. Being that you trust your attorney to provide you with accurate information, I did not sign the reafirmation. I paid all my payments on time, and the other day, some A**hol* from the recovery company... Read more

Was this review helpful? 0 0

  • Feb 26
  • Auto Financing
  • Omaha, Nebraska
  • Payoff Check
  • 67

Took the ford credit nearly 10 days to post my payoff check and then they send me a payoff balance for $14.65. Upon calling them the customer service representative states there is nothing she can do. After asking to talk with a supervisor she says I can do that. They still stated there was nothing they could do. With a great credit record, I would never recommend anyone to use ford credit. ... Read more

Was this review helpful? 1 0

  • Nov 30, 2013
  • Auto Financing
  • Seattle, Washington
  • Bad Customer Service
  • 116

I usually pay a couple of months ahead on my car payments, and got a call while travelling to visit a friend dying of cancer (true ) that I was in danger of being 30 days late on a payment. I made a payment that day ( 28 days late, ) Friday 11/14/13 but because I was 3 time zones away from NY, the system wouldn't let it post until 11/19 TUESDAY. I begged, in multiple calls to customer service,... Read more

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  • Sep 23, 2013
  • Auto Financing
  • Red Deer, Alberta
  • Disclaiming Personal Information
  • 1
  • 1
  • 65

As a co-signer to a Ford Credit agreement for a purchase of vehicle i realize i am financially responible when the person i co-signed for does not pay or cannot be reached,But i am fairly sure that Ford or ANYONE for that matter, cannot ask ME for another person's private information like where they live (address) or phone or work number.It is illegal for me to give up that information and for... Read more

Was this review helpful? 0 2

  • Jul 15, 2013
  • Auto Financing
  • Extra Fees
  • 67

I have my ford account set to debit my payment monthly from my checking account. for the last two months instead of debiting the monthly payment amount they debited 1.00. When I called they charged me a late fee and additional interest. When I made the payment by phone they said the account was incorrect. How can it be incorrect if several days before they got 1.00. I have called multiple times... Read more

Was this review helpful? 0 0

  • Jun 27, 2013
  • Auto Financing
  • Credit Services
  • 1
  • 1
  • 53

I have been on the phone with ford credit services every month for the past six months about sending me a paper bill because I don't like paying my bills online and every time they say that they sent one and verify my address and the one they have is the correct one but I still never receive one in the mail.... they have pissed me off so bad that i will never use ford credit services again and... Read more

Was this review helpful? 1 1
 
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