Submit ›
1.7 Based on 23 reviews
Compare to others
Respond to your
  • Customers like
    • What seemed to be simple financing and payments 1
  • Customers don't like
    • Untruthful 2
    • Fact that there appeared to be deception 2
    • Underhanded 1
More Less

I am a two time Ford owner and I will NEVER, ever get another one. My first Escape (2010) was fantastic. I then leased a 2013 and had nothing but issues with it, from the innumerable recalls to the service station putting my new brakes on backwards, I spent a ridiculous amount of time at the dealership for service. Then, when I turned in my car, I was charged for overage on my mileage and when I tried to argue it, stating that the overage was a... Read more

Was this review helpful? 0 1

Ford credit card and City bank is a corperate scam. They never mention its City Bank credit card!! On top of that Ford does not send any rebates out! Its all a scam, they even make you type in you SS# than deny they asked for it! I was once a loyal Ford man. I don't reccomend anyone apply for this card, if u have a claim against Ford service,you are up *** creek without a paddle. City Bank don't give a *** about your complaint you still owe. ... Read more

Was this review helpful? 0 1

I got my focus last may. I had switch of jobs and it made my check come later expected. I also had a death in my family as well as illness during the time of my lease. I was given a small amount of miles that could be used the during time of my lease however I went passed that on my first year. They wouldnt lower my payments and said that they would take my vehical if i couldnt pay 328 a month. I was constantly disrespected with mostly every... Read more

Was this review helpful? 0 2

We financed a car two years ago. I have to say, the car (Fiesta) is a great little car. We use it as a grocery-getter and as the "good" vehicle on our farm. The dealership is also awesome to deal with. But Ford Credit? Broken. Horribly, Horribly, BROKEN. From the beginning, it's been a total headache. My husband went and picked out the car on his own. I have too much to do here at home and besides, I didn't care, as long as it was... Read more

Was this review helpful? 1 0

Costumer service are very rude and they have contacted others that are not on my account.

Add comment

I will never use ford credit ever again there customer service workers are really rude

Add comment

Yes i lost my job and got behind on some payments and it caused my credit score to go down. But i bounced back and got a great job and play catch up on my payments and now im ahead. And im trying to get a new car but they wont Finance me with a higher payment what kind of *** is that. I will make sure i tell everyone not to go to ford.

Add comment

Turned in my Explorer Limited in near pristine condition and 13,000 miles under the limit. Of course, they hit me with their famous $75 excessive wear charge for a small scratch on the rim. Had to look hard to find it. When I called to dispute, they said that they were "holding me accountable" and that the contract is clear. They didn't care about the fact that the 13,000 under miles was worth $1,950 ($0.15/mi). I brought up the fact that they... Read more

Was this review helpful? 0 0

I got approved by a dealership with the conditions I never agreed to. Now I trying to work with other dealership and they can't do anything about it because Ford bank can not change the conditions for other dealership. Way I have so many problems just because first dealership didn't do diligence. Please contact me as soon as possible.

Add comment

Just called by ford credit....over 6mths after I turned in my lease to release another car....they want money for "damage to my hood". When I turned in the car dealer said its fine. Now there is "supposed" damage!!!! What a ***! And they had my wrong address and phone number. And now if I don't pay they are sending it to a collection agent which will damage my credit report!!!! My do I know between dealer and ford credit, they... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
You are reading about Ford Credit.
Filing a new complaint about