Ford Credit Complaints and Reviews

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Ford Credit
Main address: American Road 48126-2701 Dearborn MI
1-800-727-7000, 1-800-727-7145, ,®ion=US
  • 32+2 mobile complaints
  • $35.6K claimed losses
  • $1K average
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Got behind due to health reason signed an extension for 2 months worth of payments keeping current have sept receipt and they show up in october repo car at 10pm at night and car wasn't here they tried to open my door . Highly pissed . Add comment


  • Oct 17
  • Auto Financing
  • Car Payment
  • 162

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my bank account. The site does not allow customers to make "principal only" payments either on-line or by mail. Customers are forced to call Ford Motor Credit after the "principal only" payment has been posted to the account as a regular payment. Customers have to "request" that... Read more

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  • Oct 03
  • Auto Financing
  • Sacramento, California
  • 2014 Focus Credit
  • 1
  • 1
  • 97

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car for trade. Returned new car immediately and Ford put new transmission in old car for $3500.00 but wouldn't finance the service. I am now completely stranded until I get $3500.00. This is the 3rd transmission but 1st time used authorized dealer. It cost me $374.00 to tow it there... Read more

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  • Oct 03
  • Service Centers and Customer Services
  • Sunrise, Florida
  • Crappy Paint Job
  • 70

My boyfriend just purchased a 2011 Nissan Altima from sawgrass ford, We financed the car through you guys. Anyway We talked to the sales guy about the car. I mentioned to him that we where on a budget and that we did not want to spend a lot of money. I pointed out the hood of the car and asked him if that was something that would be taken care of before we bought the car he told me that we... Read more

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I set up my account for automatic withdrawal for my monthly truck payment. They charged me twice and told me there was nothing that they could do about the money and if I wanted it back id have to wait for them to review the case which could take up to 10 business days. For something I didn't even do. I missed a mortgage payment because they screwed up my entire budget for the month. Add comment


  • Jun 11
  • Auto Financing
  • Atlanta, Georgia
  • Payment Application
  • 305

I recently purchased a Ford Edge and financed it through Ford Credit because I was offered an additional $1,000 off. I was told that I needed to make a minimum of 3 payments with the recommendation of paying off the majority of the loan with the 1st payment. As instructed, my first payment was for the majority of the car loan. When I called Customer Service, I was told that Ford Credit held... Read more

Was this review helpful? 4 1


  • May 28
  • Auto Financing
  • Lease Program
  • 1
  • 1
  • 181

I had a 3 year lease with Ford credit and racked up 6,434 miles on my 2012 Ford Focus. I turned it in 3 months early but before I did, I had it detailed. The detailer fixed all the "scratches" and dings on it and I drove it directly from the detailer to the dealership to turn it in. Ford claims there is a scratch on the front bumper that will cost $630 to fix (I could get Maaco to paint the... Read more

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  • May 12
  • Auto Financing
  • Kansas City, Missouri
  • Car Repossession
  • 3
  • 3
  • 346

My wife had been in the hospital for two months and i had forgot to pay the car. I called and made the payments and ensured that nothing was going to happen to the car. I was ensured by a third tier supervisor that I was safe and car was current. All orders on the car had been canceled. This was a week ago. Well tonight they come and take it I front of my kids and neighbors. Wtf! Never buying... Read more

Was this review helpful? 1 3


  • Apr 17
  • Auto Financing
  • Car Loan
  • 1
  • 1
  • 210

I filed Chapter 7 BK, and had informed the attorney I intended to keep the car. He advised against signing a reafirmation agreement, because if i ever wanted to walk away from the car I could. Being that you trust your attorney to provide you with accurate information, I did not sign the reafirmation. I paid all my payments on time, and the other day, some A**hol* from the recovery company... Read more

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  • Feb 26
  • Auto Financing
  • Omaha, Nebraska
  • Payoff Check
  • 135

Took the ford credit nearly 10 days to post my payoff check and then they send me a payoff balance for $14.65. Upon calling them the customer service representative states there is nothing she can do. After asking to talk with a supervisor she says I can do that. They still stated there was nothing they could do. With a great credit record, I would never recommend anyone to use ford credit. ... Read more

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