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I leased a Ford Focus, and returned it with ZERO damage, per an inspection by the car lot (and common sense). Ford Motor Credit then billed me over $800 for supposed "damages," refused to provide pictures or even a decent explanation of what they were talking about, and told me I could file an appeal.

Of course, it was denied. Then a service representative told me we could settle for a specified amount, but the bills that were coming in the mail didn't reflect this new balance owed, so I called. No one I spoke with knew anything about the "settlement amount" and they refused to honor it.

Then, I was told that "had I leased another car them (I switched to a Cadillac), maybe there'd be something they could do." I've always driven Fords - never again. Disgusting.

Reason of review: Not as described/ advertised.

Monetary Loss: $850.

Preferred solution: Stop ripping off hard working people. Yeah right, right?.

Location: Defiance, Ohio

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