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1.8 Based on 25 reviews
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  • Customers like
    • Poor service 1
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They have screwed us out of a bunch of money in late fees because of a mistake they made and when we tried to fix it, they wouldn't send us proof in a timely manner. They made it more difficult than it had to be and almost cost us a house we were trying to buy. My husband works for Ford MoCo. They deduct our payments from his check directly. When he was laid off, they could only take a partial payment. They didn't tell us that we owed them... Read more

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I am a disabled person and leased my truck in Vermont, when the lease was coming up I looked to buy a new truck but they changed the front end space and I couldn't fit. I decided to buy my truck, the Connecticut dealers would not do the paperwork. They told me that they don't get credit and to go back to Vermont where I first leased. I remind you I am diababled. When I called Ford Credit they did not seem concerned that a dealer wouldn't... Read more

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On June 3rd 2016 Ford was contacted by the estate that the vehicle note was going to be assumed by me. On 6/6/2016 all the credit app paperwork was sent to Laura in the credit department with a telephone call to follow up to make sure it was in her possession. Went on vacation for 20 days and returned. Called Ford credit 6/27/16 spoke to Jeff and he could not find any record of the app. on 6/28/16 I spoke to Annette and she sent me new forms to... Read more

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I've Been charge a late charge two times now for something that's not my fault but obviously my problem..It seems everyone in business these days excepts credit & debit cards...But not Ford credit. I was told ....Well we take a check by phone..But that's the problem I don't have any checks.What's the need to have checks when every business takes cards.I think their trying to set people up for failure. I still have Tree days before my payment is... Read more

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Ford credit is the worst ever to deal with. I co signed for someone; I know BIG MISTAKE. The car ended up being repossessed. I missed the court date because I was dealing w/my mother who was terminally ill -died shortly there after. I could not negotiate w/ford without having to pay the entire amount of the loan because "I had the means" which is what the associate told me. I could not speak with anyone from ford in any position to negotiate a... Read more

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My husband and i have had nothing but issues with Ford credit. I had an excellent credit score. *** near perfect. My husband has tried to pay the bill early every month and it keeps getting sent back without anyone telling us that they didnt except it. Because of Ford credit my credit score has been destroyed. We have tried paying on the phone, paying online, paying with different cards, setting up auto pay and every time they screw us over. Read more

Was this review helpful? 1 0

I bought a Ford escape from Marin Ford.The gm jeramie was fantastic.I ts been a cluster fizz ever since.Never again

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I am a two time Ford owner and I will NEVER, ever get another one. My first Escape (2010) was fantastic. I then leased a 2013 and had nothing but issues with it, from the innumerable recalls to the service station putting my new brakes on backwards, I spent a ridiculous amount of time at the dealership for service. Then, when I turned in my car, I was charged for overage on my mileage and when I tried to argue it, stating that the overage was a... Read more

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Ford credit card and City bank is a corperate scam. They never mention its City Bank credit card!! On top of that Ford does not send any rebates out! Its all a scam, they even make you type in you SS# than deny they asked for it! I was once a loyal Ford man. I don't reccomend anyone apply for this card, if u have a claim against Ford service,you are up *** creek without a paddle. City Bank don't give a *** about your complaint you still owe. ... Read more

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I got my focus last may. I had switch of jobs and it made my check come later expected. I also had a death in my family as well as illness during the time of my lease. I was given a small amount of miles that could be used the during time of my lease however I went passed that on my first year. They wouldnt lower my payments and said that they would take my vehical if i couldnt pay 328 a month. I was constantly disrespected with mostly every... Read more

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