Contact Ford Credit Customer Service
Ford Credit Phone Numbers and Emails
Toll-Free Number:
-
(800) 727-7000
Customer Service:
-
(800) 462-2614
-
(866) 763-5539
Accounting/ Billing:
-
(800) 334-1161Telephone Payments
Ford Credit Emails:
Legal
DMCA Inquiries
fordir@ford.com
Contact Information
Ford Credit Website:
Ford Credit Help Center:
Corporate Office Address:
Ford Motor Credit Company
1 American Road
Dearborn,
Michigan
48126
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm (CT)
Saturday - Sunday: 7:00am - 5:00pm (CT)
Fax:
+1(313) 845-6073
How Good is Ford Credit's Customer Service?
Summary of Ford Credit Customer Service Calls
934
TOTAL
CALLS
CALLS
03:26
AVG CALL
DURATION
DURATION
23%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ford Credit?
Payments and Charges Question:
- “Pay my bill”
- “Payments”
- “Payment arrangements”
Employment Question:
- “Pay off Information”
- “10 day payoff”
- “Pay off”
Request for Information Question:
- “About my payment”
- “Checking on finance”
- “Questions about my vehicle”
Account Question:
- “Need my account number”
- “My credit score has droped from 824 tp 630. I was hacked and i had to change my debit card and you dropped my score.,please investagate.”
- “Account problem”
Product/ Service Question:
- “Needed lien release paperwork”
- “New auto loan I got I have questions about loan date”
- “Defective clutch”
Return/ Replace Question:
- “To change my address”
- “I would like to change my car for because I do not cope with the installment anymore”
- “Changing account banking details”
Shipping and Delivery Question:
- “Have not received a credit card yet”
- “Deferment truck hasnt been delivered need till May 17 for first payment due date”
Cards Question:
- “To see what happened with my credit card”
- “I am trying to apply for the Ford reward credit card like when you go and have work done on your vehicle you get the point and you can use the card to pay for your service and pay-as-you-go how do I apply”
- “I have a Ford credit card and I need to pay on it I never got anything in the mail my credit card need information”
Staff Question:
- “Customer service”
- “Would like to apply for service credit card”
Activation/ Cancellation Question:
- “Bought outnlease canceling March Payment”
- “Blind spot and cross traffic alert deactivated”
Refund Question:
- “Refund”
Website/ Application Question:
- “Credit application question”
Other Question:
- “To ask for a deferment”
- “Pick up car due to repossession”
- “I need a lien release”
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Ford Credit