Ford Credit Phone Numbers and Emails

Toll-Free Number:

  • (800) 727-7000
Send Message

Customer Service:

  • (800) 462-2614
  • (866) 763-5539

Accounting/ Billing:

  • (800) 334-1161
    Telephone Payments

Headquarters:

  • (800) 392-3673

Investors/ Franchasing:

  • (313) 845-8540
    International
  • (800) 555-5259
    U.S. and Canada

Legal:

  • (313) 390-5286

Ford Credit Emails:

Legal
DMCA Inquiries
fordir@ford.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact Ford Credit?

Most Popular Number:

(800) 727-7000
Total calls: 620 Issues resolved: 49 Last call: Mar 8, 2024

How Can I Contact Ford Credit Customer Service by Phone Number?

You can contact Ford Credit customer service by phone at 1-800-727-7000. When you call this number, you will be prompted to select the reason for your call. Then, you will be connected with a Ford Credit customer service representative who can assist you with your inquiry. The customer service phone line is available Monday through Friday from 7:00 am to 7:00 pm CST, and Saturday from 7:00 am to 3:00 pm CST.

Can I Contact Ford Credit Company Directly?

Yes, you can contact Ford Credit company directly through various channels, such as phone, online, or mail. You can call Ford Credit customer service at 1-800-727-7000 to speak with a representative to get help with your inquiry. You can also send a message through their online contact form or send a letter to their mailing address.

Can I Contact Ford Credit Customer Service via Fax?

Ford Credit cannot be reached out via Fax. However there are 2 other option that you can use such as their customer service phone number 1-800-727-7000 or you can contact them by sending an email through their email submission form.

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Contact Information

Ford Credit Website:

Ford Credit Help Center:

Corporate Office Address:

Ford Motor Credit Company
1 American Road
Dearborn, Michigan 48126
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 8:00pm (CT)

Saturday - Sunday: 7:00am - 5:00pm (CT)

More contact details

Fax:

+1(313) 845-6073

Ford Credit Rating Based on 130 Reviews

Rating details

1.8
more details
Customer service
Billing Practices
Website
Product or Service Quality

Rating stats

Rating trend

How Good is Ford Credit's Customer Service?

Delaine W
Delaine W
Feels Satisfied | May 30, 2023

Great

Read full quote
Mithra Emk
Mithra Emk
Feels Disappointed | Nov 22, 2022

I was on hold for 6 hrs- no one answered

Read full quote

Summary of Ford Credit Customer Service Calls

934 TOTAL
CALLS
03:26 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ford Credit?

Payments and Charges Question:

  • “Pay my bill”
  • “Payments”
  • “Payment arrangements”

Employment Question:

  • “Pay off Information”
  • “10 day payoff”
  • “Pay off”

Request for Information Question:

  • “About my payment”
  • “Checking on finance”
  • “Questions about my vehicle”

Account Question:

  • “Need my account number”
  • “My credit score has droped from 824 tp 630. I was hacked and i had to change my debit card and you dropped my score.,please investagate.”
  • “Account problem”

Product/ Service Question:

  • “Needed lien release paperwork”
  • “New auto loan I got I have questions about loan date”
  • “Defective clutch”

Return/ Replace Question:

  • “To change my address”
  • “I would like to change my car for because I do not cope with the installment anymore”
  • “Changing account banking details”

Shipping and Delivery Question:

  • “Have not received a credit card yet”
  • “Deferment truck hasnt been delivered need till May 17 for first payment due date”

Cards Question:

  • “To see what happened with my credit card”
  • “I am trying to apply for the Ford reward credit card like when you go and have work done on your vehicle you get the point and you can use the card to pay for your service and pay-as-you-go how do I apply”
  • “I have a Ford credit card and I need to pay on it I never got anything in the mail my credit card need information”

Staff Question:

  • “Customer service”
  • “Would like to apply for service credit card”

Activation/ Cancellation Question:

  • “Bought outnlease canceling March Payment”
  • “Blind spot and cross traffic alert deactivated”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Credit application question”

Other Question:

  • “To ask for a deferment”
  • “Pick up car due to repossession”
  • “I need a lien release”

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