If you need a lien release, steer clear of Dana! I’m selling my mother’s vehicle that has been paid off for 10 years.
I have waited the 10 required mailing days for lien release processing. And...I haven’t received it yet. Today I asked if they could overnight a release so that I can get the car sold. Dana said, “Ma’am, are you telling me that we didn’t do our job?
We mailed it to you. You paid this off so many years ago. A lien release should have been requested long before this. We’re unable to overnight unless you have an account to pay the fee.” I am in the service industry.
I have NEVER been treated with such disrespect. So much for “making things happen” for the customer.
So...she ordered another one. And, I have to wait 10 more days.
Product or Service Mentioned: Ford Credit Auto Loan.
Reason of review: Poor customer service.