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3.4

WARNING!!! Do not go through Ford credit!!!

Were with them for MANY years... they are great when you are looking for a vehicle... then at the end of leases they WILL NOT finance you... but will finance you if you lease or purchase new.

Then they are the WORST to work with when making payment arrangements.... you cannot pay online...you have to call in EVERY week to make a paymemt..... not to mention sometimes they are not available so you have to leave a message, then they dont return your call or they let you sit on the phone.... as a working member of society who has time to sit for up to 40 minutes on the phone.

I had another account with which customer rep LIED and stated things that they said i said about another account.... which is an absoulute LIE!!! First of all i never use my account number only soc. Security number, second she made referance regarding a statement I made about my son and I which was factual except for the fact she demands I was talking about the most recent account...WRONG!!

And I know this because the other vehicle was my sons, not the most recent so why would I discuss his car under my account for my vehicle. So due to her accusations about my discussion regarding the wrong account...I as the consumer was NOT given a fair chance to make payment arrangements... I instead sent immediately to an attorney office.... so unless you want to be lied to or about, your credit ruined, and given 0 chance to make due of your debt....stay away from Ford credit.....

was a loyal Ford customer for years not that one person matters.... so now Im forced away from Ford due to the way they treat customers.

Reason of review: Poor customer service.

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