Ford Credit Auto Leasing Reviews

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I recently took over a lease for 2016 mustang.Its registration was about to expire and Ford customer service always gave me wrong information first like i waited call from DMV for title , then calle dthis time they made me go to a DMV I did and there they told me they dont have the paper work, this time they said they sent to main office which is 3 hours from the adress they have in the file , I also took it over from another California resident...
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2.0
I didn't like
  • People
  • Sevice
  • Untruthful
#930347
When I called Ford Credit they did not seem concerned that a dealer wouldn't help me, but did say they would extend the lease 2 months. They also said I would get paper work but to ingore it, I am on auto bill they would take it and signing papers would mess things us. Lease end now 9/20 When I called Ford Credit today to go over things, they said well forget it we have your truck. Yup, paid all my bills on time, tried to buy the truck, told...
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cruellaops

cruellaops You will need a sense of humor to enjoy this update. As guessed Ford processed this as a returned lease ( remember we didn't want to return we wanted to buy it) and are now c...

cruellaops

cruellaops We never heard back from Ford. We were able to get our property back, thank goodness. We bought a Chevy and will unfortunately never buy a Ford again.

I liked
  • Poor service
  • Accountability and follow up
  • No one will help
I didn't like
  • After sale support
  • Support in general
  • Caring
#918846
I got my focus last may.I had switch of jobs and it made my check come later expected. I also had a death in my family as well as illness during the time of my lease. I was given a small amount of miles that could be used the during time of my lease however I went passed that on my first year. They wouldnt lower my payments and said that they would take my vehical if i couldnt pay 328 a month. I was constantly disrespected with mostly every...
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